Shipping Policy

  • Non-Mystery Bundle Orders are processed and shipped out in 4 to 5 business days. Mystery Bundle Orders are 6-7 business days. (Does not include shipping time) This is because most items are made to order and mostly everything is handmade. This ensures that we are providing only the BEST quality items to you while also maintaining proper packaging. 

 

  • We are not responsible for the package once it is shipped. Please refer to tracking information via email correspondence for tracking numbers and carrier; You will need to contact the shipping carrier directly, should any issues arise. I am not responsible for lost packages. Please feel free to always reach out to us by email (inkandimprintco@gmail.com) should any issues arise during shipment process. We will always try our best to assist in any way that we can! 

 

  • Shipping Rates are determined by package weight, size, and carrier rates.

 

  • Please ensure your address is correct in the address line. We not responsible for packages getting lost due to the wrong address being given to us. If package is returned to sender due to incorrect address, shipping refund will not be issued. If customer requests re-ship, customer will pay for the cost of the re-ship. 

 

  • We are not responsible for lost, stolen, or damaged packages. Once we give the package to the carrier, it is their responsibility to get it to you. Please file a claim with the carrier prior to emailing us about your order.

 

  • We not responsible for damaged products due to shipping. We package orders with care to ensure no breakage. If a product is damaged, contact us at inkandimprintco@gmail.com with a photo and the order number, and we will compromise on a final decision for replacement and/or refund.

 

  • Discount codes cannot be combined.*

Tracking Information 

Tracking numbers are sent to the email or phone number on file (inputted when you placed your order) when your order is processed and ready for shipping. Please check spam folder if you feel you did not receive a tracking email.

 

International Orders

If placing an order internationally (from outside of the United States of America), customer is responsible for any and all tax and duty fees that may arise. This includes VAT taxes. If you decline to accept your package upon arrival because (tax and duty) fees are too high, there will be no shipping refund given. Order refund may be given if the package is received as ‘return to sender’. 

We are not responsible for delays due to customs.